Return Policy

Workcentral Return Policy  

Introduction  

At Workcentral, we are committed to ensuring our customers are completely satisfied with our services. If for any reason you are not satisfied with your purchase, we offer a comprehensive return policy to address your concerns.

Return Eligibility  

Our return policy covers the following services:

1. Virtual Office Plans:

• • Requests for returns must be made within 7 days of the purchase date.

  • Services must not have been utilized beyond the initial setup stage.

2. Meeting Room Bookings:

• • Cancellations must be made at least 24 hours before the scheduled time for a full refund.

  • Cancellations made within 24 hours of the booking will not be eligible for a refund.

3. Coworking Space Memberships:

• • Requests for returns must be made within 2 days of the purchase date.

  • Memberships must not have been utilized beyond the initial access stage.

4. Serviced Office Services:

• • Requests for returns must be made within 5 days of the purchase date.

  • Services must not have been utilized beyond the initial setup stage.

5. Call Answering Services:

• • Requests for returns must be made within 30 days of the purchase date.

  • Services must not have been utilized beyond the initial setup stage.

6. Customized Business Solutions:

• • Customized services tailored to specific requirements are generally non-returnable unless otherwise agreed upon in the service contract.

Non-Returnable Services  

• Services that have been fully utilized or partially consumed.

• Customized services or plans tailored specifically to your requirements.

• Services purchased during special promotions or discounts, unless otherwise stated.

Return Process  

1. Initiate Return: Contact our customer support team via email at support@workcentral.ng or call us at [customer support +234 201 888 0236] to initiate the return process.

2. Provide Details: Include your order number, the service purchased, and the reason for the return in your communication.

3. Review: Our team will review your request and may ask for additional information if necessary.

4. Approval: If your return request is approved, we will process your return within 7-15 business days.

Refunds  

• Method: Refunds will be issued to the original payment method used for the purchase.

• Processing Time: Once approved, refunds will be processed within 7-15 business days. The time it takes for the refund to appear in your account may vary based on your bank or payment provider.

• Partial Refunds: In cases where partial services have been utilized, partial refunds may be granted at the discretion of Workcentral.

Cancellations  

• Virtual Office Plans: Cancellations must be made at least 30 days before the next billing cycle to avoid being charged for the subsequent month.

• Meeting Room Bookings: Must be canceled at least 24 hours before the scheduled time to receive a full refund. Cancellations made within 24 hours of the booking will not be eligible for a refund.

• Coworking Space Memberships: Cancellations must be made at least 30 days before the next billing cycle to avoid being charged for the subsequent month.

• Serviced Office Services: Cancellations must be made at least 30 days before the next billing cycle to avoid being charged for the subsequent month.

• Call Answering Services: Cancellations must be made at least 30 days before the next billing cycle to avoid being charged for the subsequent month.

Amendments  

Workcentral reserves the right to amend this return policy at any time. Any changes will be communicated to our customers via email and will be updated on our website.

Contact Information  

For any questions or concerns regarding our return policy, please contact us at:

• Email: support@workcentral.ng

• Phone: [customer support number- +234 201 888 0236]

• Address: [5, Alhaji Tokan Street, Alaka Estate, Surulere, Lagos]